Svenska
Dansk
Norsk
Deutsch
Nederlands
Cart
Your cart is empty, but doesn't have to be..
Your cart is empty, but doesn't have to be..
Last updated: August 12, 2023
In this information text, we describe how we collect, use and share your personal data when using our websites, digital channels, when making purchases, when you communicate with us, e.g. when contacting customer service and when you participate in competitions and other activities that we arrange. We sell gift boxes containing various items.
Personal data means information that can directly or indirectly identify you, such as your name or IP address.
It is important to us that you feel secure about how we handle your personal data. We take steps to ensure that your personal data is protected and that the handling is in accordance with applicable rules and laws and our internal guidelines and procedures.
We never sell your personal information to anyone else without your consent.
1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
The company you interact with is, as a starting point, responsible for its own processing of your personal data. "We", "our" and "us" in this information refer to the respective company responsible for the processing of your personal data.
Lovebox Sweden AB (559443-9266) is responsible for handling your personal data to communicate and provide offers to you in various channels and to carry out analysis to develop customer insights.
2. WHAT PERSONAL DATA DO WE COLLECT?
We only collect the personal data we need.
We collect and process the following categories of personal data, but the personal data we collect about you depends on how you interact with us:
Identity information. Information that makes it possible to identify you, such as your name.
Contact information. Information that makes it possible to contact you, such as address, email address and telephone number.
Order and delivery information. Information about your order and selected delivery method, such as product, price, order date and delivery method.
User-generated data. Data about your activity and use of our websites, our digital channels and services, such as clicks and visits and your other behavior on the websites and in our digital channels.
Profile information. Information about your profile, such as gender and age.
Communications. Content of communications with us, such as content of customer service emails or responses you provide when participating in market research.
Technical information. Technical information about the device you use when visiting our website or digital channels, such as device type, browser version and operating system.
3. FROM WHOM DO WE COLLECT PERSONAL DATA?
We collect personal data from the following sources:
Yourself. When you make a purchase on the website, use our website and other digital channels, contact customer service or participate in market research, we collect personal data about you.
Payment service providers. When you make a purchase on the website, we collect, for example, identity information, contact information, and order and delivery information that the payment service provider shares with us.
Carriers. To ensure the delivery of your order or to track your shipment, we collect order and delivery information that the carriers we work with share with us.
Partners. We work with various companies, such as marketing platforms, and collect the personal data they share with us in order to manage our relationship with the partner.
Social networking platforms. If you visit our channels on social networking platforms, we collect the personal data that you provide to us through these channels.
4. WHY DO WE PROCESS YOUR PERSONAL DATA?
We use your personal data for various purposes, including to process your orders, provide our services, communicate with you, conduct follow-ups, manage and respond to legal requirements, and comply with the law.
Provide services on our websites
We also use your personal data to provide services on our websites, such as to register a user account and give you access to my pages on the website.
Answer questions and provide customer service
If you contact us, for example by email or telephone, we use the personal information you share with us to answer your question or to provide customer service.
Communicate and make offers in various channels
We use your personal data to provide you with offers and customized communication from us and our partners in various digital channels, e.g. via email or on social media. You can unsubscribe from mailings at any time by clicking on the unsubscribe link in the mailing or by contacting customer service. In order to communicate relevant information and offers, profiling of your data may occur through analysis of your previous purchases and your use of our websites, digital channels and services.
We also share your personal data with social networking platforms and marketing platforms for this purpose.
Provide newsletters
We use your personal data to provide our newsletter, e.g. to send out the newsletter. You can unsubscribe from the newsletter at any time by clicking on the unsubscribe link in the newsletter or by contacting customer service.
Follow up and evaluate the business
We use your personal data to compile reports at an overall level and statistics for the purpose of monitoring and evaluating the business. For example, we compile order and delivery data to ensure that we have your products in stock and to understand which products are more popular than other products. No profiling takes place within the framework of this processing.
Conduct competitions, events and other activities
If you participate in a competition, event or other activity that we organize, we use your personal data to carry out the competition, event or activity, for example to register your participation, to communicate with you about the activity and, where applicable, to publish information about winners on our websites and in our digital channels.
Develop and improve operations
We use your personal data when we conduct comprehensive analyses to develop and improve our operations, business methods and strategies. This is so that we can continuously provide an even better shopping experience and customer service. No profiling takes place within the framework of this processing.
Follow up and evaluate the use of the websites and our digital channels
It is important for us to understand how our websites and digital channels are used. We therefore use your personal data for this purpose, for example when we collect and analyze visitor and user statistics about how our website, digital channels and services are used.
Enable functionality on our websites
To enable functionality on our website, e.g. to remember your settings, we use your personal data when necessary. This is to provide a better user experience on the website.
Manage relationships with partners
We use your personal data to manage our relationship with partners, such as marketing platforms. This is for example to pay commissions to partners on purchases generated through marketing with the partner. For the same purpose, we share personal data with our partners. See further below under the section on which recipients personal data are shared with for more information.
Ensuring technical functionality and security
We use your personal data to ensure necessary technical functionality and security on our website and in our services, such as security logging, error handling and backups.
Manage and respond to legal requirements
We process your personal data if it is necessary to handle and respond to a legal claim, e.g. in connection with a dispute or legal process. For this purpose, we may share certain information with other recipients, see further below for more information.
Fulfill legal obligations
To comply with legal obligations to which we are subject, we process your personal data where necessary, e.g. to comply with accounting or data protection law requirements, to carry out age checks, and for product liability and product safety. For this purpose, we may share certain information with other recipients, see further below for more information.
5. ON WHAT LEGAL GROUNDS DO WE USE YOUR PERSONAL DATA?
In order for the processing of your personal data to be lawful, there must be a legal basis for the processing. Below we describe the legal bases on which we rely when processing your personal data.
Legal obligation. When we need your personal data to comply with a legal obligation to which we are subject, e.g. to comply with accounting legislation, the processing of your personal data is based on this basis.
Performance of contract. When we need your personal data to fulfill a contract with you, such as our terms of purchase to handle your order, the processing of your personal data is based on this basis.
Consent. Where you have provided your consent to our processing of your personal data, for example by agreeing to our use of cookies and similar technologies, the processing is based on your consent. You have the right to withdraw your consent at any time, see section 7 below.
6. WITH WHOM DO WE SHARE PERSONAL DATA?
Below we describe which recipients we share your personal data with. Which recipients we share your personal data with depends on how you interact with us. Unless we have stated otherwise below, the recipient is responsible for their own handling of your personal data.
We share personal data with:
Service providers
In order to process personal data, we share personal data with service providers that we have engaged. These service providers provide, for example, IT and communication services (which enable us to send you messages and newsletters) or storage services. When the service providers process personal data on our behalf and according to our instructions, they are data processors for us and we are responsible for the processing of your personal data. The service providers may not use your personal data for their own purposes and they are obliged by law and agreement with us to protect your data.
Payment service providers
We use payment service providers to handle your payment when you place an order on our websites and therefore share personal data with them for the same purpose.
Conveyors
To process your order and deliver your ordered goods to you, we share personal data with the carriers we have hired to transport the goods.
Social networking and marketing platforms
To communicate and deliver tailored marketing in our digital channels and on other websites, we share personal data with social networking and marketing platforms.
Collaboration partners
To manage our relationship with partners, we share personal data with them for the same purpose. For example, we share personal data with marketing platforms we partner with to be able to pay the correct commission on purchases generated through marketing with the partner.
Other recipients
In some cases, when necessary, we share your personal data with other recipients for certain purposes:
handle a merger or sale of the business,
handle and respond to legal requirements,
to comply with legal obligations,
respond to a request, and
protect and ensure the safety of our staff.
Examples of recipients include external advisors, authorities, courts, the police and potential buyers or sellers if we were to sell the business.
7. WHAT RIGHTS DO YOU HAVE?
You have certain rights under applicable data protection legislation in relation to the personal data we have collected about you.
You have the right to:
Request access to and a copy of the personal data we hold about you.
Request correction of personal data that you believe is incorrect or incomplete.
Withdraw your consent when we process your personal data based on your consent.
Request the deletion of your personal data under certain circumstances, but not if, for example, we are required by law to retain the data.
Unsubscribe from marketing and mailings, which you can do, for example, by clicking on an unsubscribe link in the mailing.
Request that the processing of your personal data be restricted under certain circumstances and you can then, at least for a certain period of time, stop us from using your personal data other than to, for example, handle and respond to legal claims or to comply with legal obligations to which we have.
Move your data (data portability) under certain circumstances by requesting to receive a copy of the personal data concerning you in a structured format (data portability) that you can transmit to another recipient.
If you wish to exercise your rights, please contact customer service for the relevant company. See section 11 below for contact details.
8. COOKIES AND OTHER TECHNIQUES
We use cookies and other technologies on our website. For more information about our use of cookies and other technologies and how you can control the use of cookies on the website, please see our information on the use of cookies.
9. WHERE WE PROCESS PERSONAL DATA
We always aim to process and store your personal data within the EU. In some cases, your personal data will be shared with recipients outside the EU/EEA, such as service providers we have engaged.
If you would like more information about the safeguards we have taken, please contact our Data Protection Officer, see section 11 below for contact details.
10. UPDATES TO THIS INFORMATION
We will update this information regularly to ensure that it reflects our use of personal information. For example, we may update the policy to cover the collection of additional information or if we intend to use the information for purposes other than those set out in the policy.
In such a case, we will notify you in advance by appropriate means, such as by displaying a notice on the website or by email. The latest version of the information is always published on this page and at the top of the policy you will see the date when the policy was last updated.
11. DO YOU HAVE QUESTIONS?
If you have any questions about this information or the handling of your personal data or would like to assert your rights, please contact our customer service, see below for contact details.
We have also appointed a Data Protection Officer whose task is to review our compliance with applicable data protection regulations and laws. You can contact our Data Protection Officer by email at [email protected].
If you are not satisfied with the response you have received, you have the right to lodge a complaint with your data protection supervisory authority. Contact details for the respective supervisory authority can be found on the websites of the supervisory authorities.