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Here we collect all possible questions that may arise in connection with placing your order or afterwards :)
Beautiful gift boxes, but how do I shop?
There are 3 different ways to shop with us!
Choose a ready-made gift box:
Go to the ready-made gift box you want. Upload your own photo if you want it (on the page where the gift box is presented) and write a personal message. Then add the product to the cart. If you want to add additional items to the cart, you can do so, and if the product fits in the gift box, we can add it in there as well. If it does not fit, we will pack it nicely separately outside the gift box. Then go to checkout and fill in your details in Klarna’s checkout, or if you want to pay with Swish. You first fill in your own details and then add the recipient’s name and address under “delivery address” if you want the box to be sent directly to the recipient. If not, you only fill in your own details in Klarna’s checkout or in the Swish section. Then you complete the purchase and we start packing the box to send it! We pack the same day if the order is received before 3:00 PM on weekdays.
Build your own gift box:
You choose the box you want (Luxury with magnetic closure and satin ribbon or simple gift box), then go to our product range and add the products you want included. If you choose a glass jar with cork lid, you should use the text field on that product page to write your personal message to the recipient of the gift box. When you have added the box and products to the cart, you go to checkout and pay for the purchase. If we have any questions or concerns regarding the packing of your gift box, we will contact you via SMS or email. Please note that regardless of the type of gift box you choose, we make it absolutely magical when we put it together, all to make the recipient amazed! But it simplifies the wow experience, and is also free of charge, to upload a photo that we can print and attach inside the gift box.
Choose freely from the assortment:
Sometimes you just want a number of products for yourself or for the recipient without any gift box, and that is of course also fine. We offer free shipping on orders over 350 SEK. Welcome with your order!
What is a luxury gift box?
Our luxury gift boxes are of durable quality and can be reused and are well suited to be used for storage even after the wow experience. These are closed in an elegant way through their magnetic closure in the lid. We decorate them with silk paper inside and satin gift ribbon on the outside. Extra luxurious! Click here to see.
What is a simple gift box?
Our simple gift boxes are made of regular cardboard with locking on the sides, and come in slightly different colors and designs. The common thing for these regular gift boxes is that they are all delivered very charmingly decorated with confetti-like content, preferably a photo from you and silk paper in beautiful colors. These gift boxes may be simpler and therefore cheaper, but they still charm the recipient, we promise! Click here to see.
I live outside of Sweden, but I want to buy a gift to someone in Sweden and have it sent to him/her directly. Can you do that?
YES!!! If you live outside of Sweden and want to send a gift to someone in Sweden, you can now pay safely and easily with PayPal. Simply choose PayPal at checkout and complete your purchase – we’ll handle the rest and make sure the gift is sent to the recipient in Sweden. Our order confirmations and tracking emails are sent in Swedish though, but that can be translated on your end :)
How can I pay in the store?
You can pay safely in the store with Klarna, Paypal or via Swish.
How long is the delivery time?
Our usual delivery time is between 1–2 working days from the time you purchase until the recipient has the package. NOTE! Orders placed over the weekend are shipped no earlier than the Monday of the following week. Places further north in the country usually take 2 working days.
Can I send a gift abroad?
Standard procedure via this webshop is that we deliver only to customers within Sweden’s borders. But you can send us a message with your request via the contact form and we can look at a solution together! Depending on what it is you want to send, we will get back to you with a quote for shipping costs abroad (only countries within the EU) as well as the procedure and terms. We have had a number of successful shipments abroad and these have been highly appreciated by both sender and recipient :)
Can you send the gift on another date?
Yes, we actually can! Specify in the message box when you want us to send the package, write: “send + the date you want us to send”.
Please note: The date you write is the date we SHIP the gift, i.e. when we hand over the package to PostNord. With PostNord 1st Class shipping, delivery time is 1–2 working days. We cannot guarantee delivery date, but we can guarantee which day we hand the package over to PostNord. (usually the delivery time is 1 day, unless the package is going quite far north in the country, then count on 2 days). We work constantly on developing our shipping methods and hope in the future to also be able to guarantee delivery day and time.
All our orders are handled manually and with care, therefore we contact you via SMS or email in case of any questions.
Can you send the order directly to the person who will receive the gift?
Yes, that works perfectly. Then it is your details that you fill in at Klarna to pay, but you choose a different delivery address and recipient. The same applies if you want to pay with Swish.
Can I have special requests for color choices such as ribbons, soaps or other things you put in or on the boxes?
Yes, you are very welcome to have requests, and we will try, as far as possible, to adapt to them. Write your requests in the text field where you also write your message to the recipient. If we do not make the adjustment, it is because we are out of stock of the color you wanted. No special feedback on your requests will be made (we prioritize getting orders sent out as quickly as possible instead), but we are happy to adapt the gift as far as we are able – so please try!
I would like to place a larger order for special gift boxes for companies or weddings and similar, can that be arranged?
Email us via the contact page here on the site with what you need and we will look at the possibilities. We have good suppliers for such things so we are happy to deliver on special ideas. Just be out in good time!
How do I track my delivery?
Are you as eager as we are? You can track your order via PostNord’s website with the help of your tracking link that you receive when the package has been handed in to PostNord by us. If you send a gift abroad, we share the tracking number with you so you can keep full track all the way.
Can I cancel my order?
As long as we have NOT had time to send your order, you can cancel it. Send us a message via the contact page and request that the order be canceled and we will try to help you further. If we have already sent the order, it is unfortunately too late. So count on us trying to send orders to our customers as quickly as possible, but you can always try to cancel the order if you want to stop it.
How do I proceed if I want to regret my purchase?
If you want to regret your purchase, contact us via the contact page further down the site and state that you want to regret according to the Distance Selling Act. You need to do this within 14 days from when you received your order. The buyer is responsible for the shipping of the order back to Lovebox Sweden AB and when we have received the returned order, we will make a refund to you, provided that the item is completely in new condition. Otherwise, we reserve the right to make deductions from the amount for damages and wear that occurred while the order was under the buyer’s responsibility. According to the Distance Selling Act, you also do not have the right to regret custom-made goods, such as photo-customized gift boxes with us.
My order arrived damaged, what do I do now?
Oh how sad to hear! Contact us via the contact page on the site and we will help you further as best we can.
I am not satisfied, what should I do?
Even if, for example, you do not have the right according to the Distance Selling Act to return custom-made goods, we are not impossible to deal with. Customer service is actually quite simple. If you are dissatisfied, then we have messed up somewhere, either in the communication so that your expectations have become something completely different than what we normally deliver, or we have missed something with your order. Regardless of what it is due to, we will do what we can to set things right. Contact us and we will listen and help you!