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Your cart is empty, but doesn't have to be..
Your cart is empty, but doesn't have to be..
Here we collect all possible questions that may arise when you want to place your order or afterwards :)
Great gift boxes, but how do I shop?Make it personal: Choose your favorite box, upload a photo and write a personal message directly on the product page.
Add more: Want to add extra products? Add them to your cart and we'll pack them into the box (if they fit, otherwise they'll be nicely packed separately).
Checkout: Fill in your details. Do you want to send directly to the recipient? Then change the delivery address directly at checkout by checking "same delivery address as above".
Choose box: Choose between our Luxury box (magnetic closure & silk ribbon) or our Simple gift box .
Choose content: Choose freely from our range.
Tip: If you choose a Glass jar with cork lid , write your message in the text field on that product page.
Extra Wow: Don't forget to upload a photo – it's free and we'll mount it beautifully inside the box for a magical experience!
Do you just want the products without the box? That's great! Add what you want to your cart and go to checkout.
Free shipping: We offer free shipping on orders over 400 SEK .
What is a luxury gift box?
Our luxury gift boxes are of sustainable quality and can be reused and can be used as storage even after the wow experience. These are closed in an elegant way by its magnetic closure in the lid. We decorate these with tissue paper inside and silk gift ribbon on the outside. Luxurious worse! Click here to see.
What is a simple gift box?
Our simple gift boxes are made of regular cardboard with locking on the sides, and come in slightly different colors and designs. What these regular gift boxes have in common is that they are all delivered really charmingly decorated with confetti-like contents, preferably a photo from you and tissue paper in beautiful colors. These gift boxes may be simpler and therefore cheaper, but they will still charm the recipient, we promise! Click here to see.
How can I pay in the store?You can pay securely in the store with Klarna or via Swish. For our customers who live abroad and want to pay with a foreign card, we have Paypal.
What shipping methods do you have?Our usual delivery time is between 1-2 working days from the time you purchase until the recipient has the package with them. NOTE! Orders placed during the weekend will be shipped on Monday the following week at the earliest. Locations further north in the country usually take 2 working days.
Postnord Varubrev: Delivery to door/mailbox, usually the next business day.
Postnord Service Point: Delivery to agent within 1–2 weekdays.
Fast processing: Order before 3:00 PM and we will ship the same weekday!
If you send directly to someone else with Postnord Service point, keep this in mind:
Payment method: Choose Swish if you want to be able to choose a specific agent.
Email: Enter your own email address for order confirmation.
Recipient: Double-check that the recipient's name and address are correct.
Pick up: Forward the QR code/tracking number to the recipient when the package arrives.
Can I send a gift abroad?Standard procedure via this web shop is that we only deliver to customers within Sweden. But you can send us a message with your request via the contact form and we can look at a solution together! Depending on what it is you want to send, we will return with a quote for the shipping cost abroad (only countries within the EU) as well as the procedure and conditions. We have had a number of successful shipments abroad and these have been highly appreciated by both senders and recipients :)
I live outside of Sweden, but I want to buy a gift to someone in Sweden and have it sent to him/her directly. Can you do that?YES!!! If you live outside of Sweden and want to send a gift to someone in Sweden, you can now pay safely and easily with PayPal. Simply choose PayPal at checkout and complete your purchase – we'll handle the rest and make sure the gift is sent to the recipient in Sweden.
Can you send the gift on a different date?Yes, we can! We can control which day we hand over the package to Postnord. Enter the desired date in the message box at checkout by writing: "Send + [date]" .
Good to know:
Guaranteed shipping date: We guarantee the day we post the package, but cannot control exactly when Postnord delivers it.
Delivery time: With Postnord 1st Class it normally takes 1 weekday (count on 2 weeks if the recipient lives in northern Sweden).
Personal service: We handle all orders manually and with care. If we have any concerns about your order, we will contact you via SMS or email.
Can you send the order directly to the person who will receive the gift?Yes, that's perfectly fine. Then you fill in your details with Klarna to pay, but you choose a different delivery address and recipient. The same applies if you want to pay with Swish.
Can I have special requests regarding color choices for, for example, gift ribbons, soaps or other things that you put in or on the boxes?Yes, you are very welcome to have wishes, and we will adapt to them as much as possible. Write your wishes in the text field where you also write your message to the recipient. If we do not make the adaptation, it is because we are out of the color you wanted. No specific feedback on your wishes will be made (we prioritize getting orders out as soon as possible instead) but we are happy to adapt the gift to the extent we are able - so please try!
I would like to place a larger order for special gift boxes for companies or weddings and the like, is this possible?Email us via the contact page here on the site with what you need and we'll look into the possibilities. We have good suppliers for such things so we're happy to deliver on special ideas. Just be out there in good time!
How do I track my delivery?Are you as excited as we are? You will receive a delivery email when we have packed and shipped your order, through which you can click on the link and track your order. If you have a login account with us, you can also log in and see your previous orders and also see the tracking of these.
Can I cancel my order?To the extent that we have NOT had time to send your order, you can cancel it. Send us a message via the contact page and request that the order be canceled and we will try to help you further. If we have had time to send the order, it is unfortunately too late. So expect that we try to get the orders sent to our customers as quickly as we can, but you can always try to cancel the order if you want to stop it.
What do I do if I want to cancel my purchase?If you want to cancel your purchase, please contact us via the contact page further down the site and state that you want to cancel according to the Distance Contracts Act. You need to do this within 14 days of receiving your order. The buyer is responsible for shipping the order back to Lovebox Sweden AB and when we have received the returned order, we will make a refund to you, provided that the item is in brand new condition. Otherwise, we reserve the right to make any deductions from the amount for damage and defects that have occurred while the order was under the buyer's responsibility. According to the Distance Contracts Act, you also do not have the right to cancel specially manufactured goods, such as photo-customized gift boxes from us.
My order arrived broken, what do I do now?No, that's sad to hear! Contact us via the contact page on the site and we will help you as best we can.
I am not satisfied, what should I do?Even if you do not have the right under the Distance Contracts Act to return specially adapted goods, we are not impossible to deal with. Customer service is actually quite simple. If you are dissatisfied, we have made a mistake somewhere, either in communication so that your expectations have become something completely different than what we normally deliver, or we have missed something with your order. Regardless of what it is, we will do what we can to put things right. Contact us and we will listen and help you!
I have a question about the payment itself on an order that has already been placed, who should I ask?If you paid via Klarna: The best help is from Klarna themselves via https://www.klarna.com/se/kundservice/ or by calling Klarna at: 08-120 120 10
If you paid via Swish or Paypal: Contact us by clicking here.